Returns processing is an important aspect of efficient logistics and customer service. This process includes receiving goods back from the customer, inspecting them, repacking them (if necessary), updating inventory, or redirecting them to the appropriate warehouse. Returns processing also includes issuing refunds to customers in accordance with the company's return policies.
Return processing includes:
Reception of goods: Accepting returns from the client and registering them in the accounting system.
Item Condition Check: Assessing the condition of an item to determine whether it can be returned for sale, needs repair, or needs to be disposed of.
Repackaging and Resorting: If an item can be returned for sale, it may require repackaging or relabeling.
Inventory Update: Systematically update accounts and inventory according to returned items.
Return Reason Analysis: Studying the reasons for returns to look for general trends and improve product quality or customer service.
Disposal or Recycling: Treatment of goods that cannot be returned for sale, including disposal or recycling to reduce environmental impact.
Shipment Incl. Q&A & Reporting $5 Per Item
Return $1.85 Per Item
Labelling $0.50 Per Item
Item Disposal: $1.25 per Item